{"id":521,"date":"2024-02-08T15:21:37","date_gmt":"2024-02-08T14:21:37","guid":{"rendered":"https:\/\/moanui.com\/en\/?page_id=521"},"modified":"2025-01-29T19:19:54","modified_gmt":"2025-01-29T18:19:54","slug":"any-questions","status":"publish","type":"page","link":"https:\/\/moanui.com\/en\/any-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"521\" class=\"elementor elementor-521\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e565efb e-con-full e-flex e-con e-parent\" data-id=\"e565efb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12aaeeb e-con-full e-flex e-con e-child\" data-id=\"12aaeeb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9f3201e e-con-full e-flex e-con e-child\" data-id=\"9f3201e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e404ef2 elementor-widget elementor-widget-heading\" data-id=\"e404ef2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ANY QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-31f9fef e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop e-flex e-con e-child\" data-id=\"31f9fef\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b314d5c e-con-full e-flex e-con e-child\" data-id=\"b314d5c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71ab6fe elementor-widget elementor-widget-button\" data-id=\"71ab6fe\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GET IN TOUCH WITH OUR TEAM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9a088d e-con-full e-flex e-con e-child\" data-id=\"a9a088d\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26370bf elementor-widget elementor-widget-button\" data-id=\"26370bf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/any-questions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FREQUENTLY ASKED QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7cc8765 e-con-full elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop e-flex e-con e-child\" data-id=\"7cc8765\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3708b72 e-con-full e-flex e-con e-child\" data-id=\"3708b72\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3a946 elementor-widget elementor-widget-button\" data-id=\"7a3a946\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/our-delivery\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">EXPLORE OUR DELIVERY TIMES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d97dd12 e-con-full e-flex e-con e-child\" data-id=\"d97dd12\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02fffd4 elementor-widget elementor-widget-button\" data-id=\"02fffd4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/returns\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LEARN ABOUT OUR RETURNS &amp; REFUNDS POLICY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8cceca elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"f8cceca\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">GET IN TOUCH WITH OUR TEAM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-842fa30 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"842fa30\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/any-questions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FREQUENTLY ASKED QUESTIONS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74767e8 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"74767e8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/our-delivery\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">EXPLORE OUR DELIVERY TIMES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc8509f elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"fc8509f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/moanui.com\/en\/returns\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">LEARN ABOUT OUR RETURNS &amp; REFUNDS POLICY<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f24c14 e-con-full e-flex e-con e-child\" data-id=\"6f24c14\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7187fbb elementor-widget elementor-widget-heading\" data-id=\"7187fbb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we assist you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2e24ab elementor-widget elementor-widget-text-editor\" data-id=\"f2e24ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In this section, you will find answers to frequently asked questions. If you don\u2019t find the information you need, please contact our customer service at <span style=\"text-decoration: underline;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:customercare@moanui.com\/en\"><b>customercare@moanui.com\/en<\/b><\/a><\/span><\/span><strong><span style=\"text-decoration: underline;\"><a rel=\"noreferrer\">.<\/a><\/span><\/strong>\u00a0Our customer care team will respond to your inquiry as soon as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a99e7 elementor-widget elementor-widget-toggle\" data-id=\"e1a99e7\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">SHIPPING INFORMATION<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2361\"><p><b>Order Status:<\/b><\/p><p><span style=\"font-weight: 400;\">You can check your order status directly from your account or the dedicated section if the order was placed as a guest:<\/span><\/p><ul><li><i><span style=\"font-weight: 400;\">In Process: <\/span><\/i><span style=\"font-weight: 400;\">The order is still being prepared in our warehouse.<\/span><\/li><li><i><span style=\"font-weight: 400;\">Shipped: <\/span><\/i><span style=\"font-weight: 400;\">The courier has picked up the order, and it&#8217;s en route to its destination.<\/span><\/li><li><i><span style=\"font-weight: 400;\">Cancelled: <\/span><\/i><span style=\"font-weight: 400;\">The order has been canceled.<\/span><\/li><li><span style=\"font-weight: 400;\"> Fulfilled: The order has been delivered.<\/span><\/li><\/ul><p><b>Modify an Order:<\/b><\/p><p><span style=\"font-weight: 400;\">Orders cannot be modified. Total cancellation is possible if the order is still <\/span><i><span style=\"font-weight: 400;\">In Process<\/span><\/i><span style=\"font-weight: 400;\">. To check if cancellation is feasible, contact our Customer Care at <\/span><span style=\"text-decoration: underline;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"mailto:customercare@moanui.com\/en\"><b>customercare@moanui.com\/en<\/b><\/a><\/span><\/span><\/p><p><b>Cancel an Order:<\/b><\/p><p><span style=\"font-weight: 400;\">Cancellation is possible before shipment by contacting Customer Care at <\/span><span style=\"text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:customercare@moanui.com\/en\"><b>customercare@moanui.com\/en<\/b><span style=\"font-weight: 400;\">.<\/span><\/a><\/span><\/span> <span style=\"font-weight: 400;\">Once canceled, we&#8217;ll proceed with the refund.<\/span><\/p><p><b>Track Your Order:<\/b><\/p><p><span style=\"font-weight: 400;\">Upon shipment, you&#8217;ll receive a confirmation email with details and a tracking number. Follow the shipment on the website using the provided number.<\/span><\/p><p><b>Order Dispatch Time:<\/b><\/p><p><span style=\"font-weight: 400;\">Typically, our logistics team prepares orders within 1 to 2 business days post-order placement. Timeframes may vary based on daily order quantities.<\/span><\/p><p><b>Delivery Time:<\/b><\/p><p><span style=\"font-weight: 400;\">Orders are prepared in 1 to 2 business days and then handed to the carrier.<\/span><\/p><p><b>Delivery Details:<\/b><\/p><div class=\"flex flex-grow flex-col max-w-full AIPRM__conversation__response\"><div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"cc09b59a-3f0d-494c-9080-6cae48ee3031\"><div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>At our eCommerce store, we collaborate with trusted delivery partners to ensure your orders reach you promptly and securely. Once a carrier has been assigned, customers have the flexibility to request a convenient delivery time. Please note that address changes are not possible after order placement.<\/p><\/div><\/div><\/div><\/div><div class=\"mt-1 flex gap-3 empty:hidden juice:-ml-3\"><div class=\"items-center justify-start rounded-xl p-1 flex\"><div class=\"flex items-center\"><b>Missed Delivery:<\/b><\/div><\/div><\/div><p><span style=\"font-weight: 400;\">Courier leaves a notice for a second attempt. If absent, the parcel is stored locally for 14 days. Failure to collect results in an automatic return to logistics.<\/span><\/p><p><b>Check at Delivery:<\/b><\/p><p><span style=\"font-weight: 400;\">Ensure:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Package count matches transport documentation. The packaging is intact.<\/span><\/li><li><span style=\"font-weight: 400;\">Any damage or discrepancies reported immediately.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/li><li><span style=\"font-weight: 400;\">Issues with product integrity reported within 14 business days from delivery, per documentation instructions.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">ORDERS AND PAYMENTS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2362\"><p><b>What is the European PSD2 Directive?<\/b><\/p><p><span style=\"font-weight: 400;\">Since December 28, 2020, online payments are further protected by the new European PSD2 regulation, introducing new authentication rules. When making online orders with a card payment method, your bank may require 3D Secure authentication to confirm your identity. Authentication may involve SMS, email, or TouchID. Contact your bank to ensure they have your correct contact details for 3D Secure authentication. For questions, contact our Customer Service.<\/span><\/p><p><b>Accepted Payment Methods<\/b><\/p><p><span style=\"font-weight: 400;\">Choose from the following payment methods:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/p><ul><li><b>CARD PAYMENT<\/b><\/li><\/ul><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">You can pay with credit or debit cards, including VISA, MASTERCARD and AMEX.<\/span><\/p><ul><li><b>APPLE PAY<\/b><\/li><\/ul><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Apple Pay allows Apple users to link credit or debit cards to the Wallet app on iPhone, Apple Watch, Mac, and iPad. Use this payment method online where Apple Pay is available.<\/span><\/p><ul><li aria-level=\"1\"><b>GOOGLE PAY<\/b><\/li><\/ul><p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Google Pay is a quick and easy way to pay on sites, apps, and stores using cards saved in your Google account. Google Pay protects your data and card details during payment.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">RETURNS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2363\"><p><b>How can I request a return?<\/b><\/p><p><span style=\"font-weight: 400;\">You can return a product within 30 days from the delivery date. The merchandise must be returned intact, complete with all parts, and in its original packaging, stored and, if used, strictly necessary to establish and verify its nature, characteristics, and size, according to normal diligence, without signs of wear or dirt.<\/span><\/p><p><b>Is the return free?<\/b><\/p><p><span style=\"font-weight: 400;\">Returns are free in case of manufacturing defects or delivery errors. In all other cases, the return is at the customer&#8217;s expense, who can choose between returning or exchanging the product.<\/span><\/p><p><b>My product is defective.<\/b><\/p><p><span style=\"font-weight: 400;\">To request a return for a defect, contact our Customer Service team. They will ask for the order number and some photos of the product where the defect is visible.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">MY ACCOUNT AND NEWSLETTER INFORMATION<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2364\"><p><b>Account<\/b><\/p><p><span style=\"font-weight: 400;\">Registering a personal account allows you to store your shipping details, check your order history, track an order, and initiate a return yourself.<\/span><\/p><p><span style=\"font-weight: 400;\">Creating an account is straightforward: click on the dedicated icon in the upper right corner and enter the necessary information.<\/span><\/p><p><span style=\"font-weight: 400;\">If you forget your account password, go to the dedicated section and click on &#8220;forgot password.&#8221; The system will then send an automatic email with a link to your registered email address. If you wish to <\/span><span style=\"font-weight: 400;\">delete your account, contact Customer Service.<\/span><\/p><p><b>DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?<\/b><\/p><p><span style=\"font-weight: 400;\">It&#8217;s not necessary to create an account to place an order. If you prefer, you can also purchase as a guest. However, MOANUI recommends creating an account to enjoy the benefits, such as saving y<\/span><span style=\"font-weight: 400;\">our address details, independently recording returns, and accessing exclusive communication.<\/span><\/p><p><b>What are the benefits of having a MOANUI account?<\/b><\/p><p><span style=\"font-weight: 400;\">Creating a MOANUI account allows you to enjoy additional benefits and a better shopping experience on all devices. You can:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Track your orders online and access your purchase history and electronic receipts. Manage your personal information.<\/span><\/li><li><span style=\"font-weight: 400;\">Receive communication from MOANUI.<\/span><\/li><li><span style=\"font-weight: 400;\">Create your wishlist to access it from any device.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ANY QUESTIONS GET IN TOUCH WITH OUR TEAM FREQUENTLY ASKED QUESTIONS EXPLORE OUR DELIVERY TIMES LEARN ABOUT OUR RETURNS &#038; REFUNDS POLICY GET IN TOUCH WITH OUR TEAM FREQUENTLY ASKED QUESTIONS EXPLORE OUR DELIVERY TIMES LEARN ABOUT OUR RETURNS &#038; REFUNDS POLICY How can we assist you? In this section, you will find answers to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-521","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - MOANUI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/moanui.com\/en\/any-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - MOANUI\" \/>\n<meta property=\"og:description\" content=\"ANY QUESTIONS GET IN TOUCH WITH OUR TEAM FREQUENTLY ASKED QUESTIONS EXPLORE OUR DELIVERY TIMES LEARN ABOUT OUR RETURNS &#038; REFUNDS POLICY GET IN TOUCH WITH OUR TEAM FREQUENTLY ASKED QUESTIONS EXPLORE OUR DELIVERY TIMES LEARN ABOUT OUR RETURNS &#038; REFUNDS POLICY How can we assist you? 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